Questions & answers
Find out more

Booking information and FAQs

Everything you need to know

To make planning your stay at Park Igls as pleasant and easy as possible, we have put together a list of frequently asked questions. Should you require more information on any specific topic, please do not hesitate to get in touch with our reception team.

Bookings & cancellations

  • The room rates are per day/person incl. breakfast and underground parking space.
  • Modern Mayr Cuisine, exercise programme and treatments are not included in the room rate.
  • An additional flat rate of €115 per day applies to stays booked without Mayr Basic.
  • Discount: 5% for stays of 2 weeks, 10% for stays of 3 weeks, 15% for stays of 4 weeks.
  • Payment methods: bank transfer, cash, debit card, Visa, MasterCard, Amex & Diners.
  • Up to 2 weeks before arrival: no charge  
  • Up to 1 week before arrival: 50 % of all booked services  
  • Within the last week before arrival: 100 % of all booked services
  • Refunds cannot be given for special offers and fixed room reservations in cases of early departure. Austrian Hotel Contract Terms and Conditions apply.

Please be aware that no discount or refund can be provided on packages and confirmed room reservations if guests leave before their scheduled date of departue. Bookings and cancellations are subject to the Austrian Hotel Contract Conditions.

Raiffeisenbank Telfs-Mieming eGen
BLZ 36336, Kto.Nr.: 2.538.239
IBAN: AT32 3633 6000 0253 8239

Rothschild Bank AG
Account holder: Gesundheitszentrum Igls GmbH
Account/Depot-Nr.: 5003157.01

IBAN-CHF: CH04 0866 1050 0315 7010 3
IBAN-EUR: CH31 0866 1050 0315 7010 2
IBAN-USD: CH58 0866 1050 0315 7010 1


Preparation & stay

  • Once you have booked your stay with us you will receive detailed information on how to prepare at home in order to make the most of your time with us.
  • We recommend arriving on a Sunday.
  • Check-in is available from 14:00.
  • At 17:30 there is a welcome drink, a guided tour of the buildings and a welcome dinner.
  • On Mondays at 16:30 there is a talk by one of our doctors introducing the latest findings in the field of Mayr Medicine.
  • We kindly ask you to leave your room by 11:00 on the day of departure.
  • Smoking is not permitted in any of the buildings at Park Igls.

You are welcome to bring your dog with you. Please let us know in advance if you plant to do so. For reasons of hygiene, dogs are not permitted in the areas of the hotel open to other guests, the hotel park and the medical department.

  • Cost: €30 per dog per day (food not included; please bring your own basket).
  • A charge of €150 applies for a deep clean of the room at the end of your stay.

Arrival & transfers

There are excellent international train connections to Innsbruck Main Station

We will be happy to organise a free transfer to and from Innsbruck Main Station.

  • Via A12 motorway: take motorway exit marked "Innsbruck-Mitte"
  • Via A13 motorway: take motorway exit marked "Patsch"

We will be happy to organise a free transfer to and from Innsbruck airport.

HERE WeGo: route planner
GoogleMaps: route planner

Any more questions?

Our reception team will be happy to help and has the right answer to (almost) every enquiry!