This is always drastic and often associated with insecurity. “After all, this also has a negative effect on our mutual communication relationship, which is made more difficult by the lack of closeness – a closeness that is actually customary in our culture,” explains the expert. Apart from that, such encounters – where, for example, face masks are worn – require particularly complex actions and reactions within fractions of a second in order to be able to form a positive relationship.
Blasbichler: “Of course, we’re not used to this at all, so how should we be able to do so straight away?” In a hospital operating theatre, for example, the medical staff are used to such conditions and to wearing masks and communicating this way. Outside, all of us who are not constantly confronted with such situations were extremely overwhelmed at first. Misunderstandings in new communication scenarios are therefore completely normal.